Purchase Terms
Welcome to https://getgo.vn. This website, which specializes in providing physical SIMs and eSIMs for international travelers, is established and owned by DIGILIFE Vietnam Digital Services Co., Ltd. By accessing our website, you agree to these terms. To ensure customer rights and comply with legal regulations, the website is regularly updated and supplemented with content regarding Rules and Terms of Use.
1. Scope of Application
Individuals with legal civil capacity as prescribed by law and possessing assets to conduct transactions for purchasing Products on the website: vnsky.vn or the VNSKY App, except for transactions involving products requiring registration or other products that, under the law, require consent from a legal representative. Any organization legally established and operating in accordance with the laws of Vietnam. Individuals; Organizations (hereinafter referred to as “Users,” “Buyers,” “Sellers,” or “Service Providers/Partners”) may buy, sell, and use service products such as: data plans, television, telecommunications, IT products, fashion, travel, furniture/interior and exterior design, electronics and mechanics, airline tickets, Digital Marketing products, and e-commerce products from Shopee, Tiki, Lazada, etc. Individuals or organizations that wish to have Products delivered to suitable locations in accordance with GETGO’s delivery policy.
2. Steps for Ordering for Buyers and Users on getgo.vn
Step 1: Customers access the website getgo.vn.
Step 2: Users will see the homepage featuring prominent product and service content.
Step 3: Users can search for products/services based on their needs. Simply select a product => Click 'buy now' => Proceed to payment.
Step 4: Payment
3. Pricing and Payment
3.1. Pricing
We currently offer two main products: physical SIMs and eSIMs, with prices (in VND) publicly listed by country and service type on our official website pricing table. Listed prices include value-added tax (VAT) and SIM issuance fees, but do not include shipping fees for physical SIMs (if applicable). Shipping fees are calculated separately and clearly displayed during the checkout process depending on the customer's delivery address. Prices are updated periodically, and any new price effective dates (if any) will be clearly indicated in each price table. Customers are responsible for keeping up to date with these changes to protect their rights.
3.2. Payment Methods
Customers can make quick, safe, and convenient payments through integrated online payment methods on the website, including:
Credit/Debit Card (Visa, MasterCard, JCB...)
+ Accepts domestic and international cards. + Payments are processed via a secure payment gateway, ensuring that card information is encrypted and fully protected.
VNPAY E-wallet
+ Customers simply scan the QR code or log in to their e-wallet to confirm and complete the payment quickly.
Internet Banking (Online bank transfers)
+ Supports payment through online banking services of domestic banks. + Transactions are carried out directly on the bank’s website or via a linked payment gateway.
QR Code (QR Pay)
+ Customers can use banking apps or e-wallets to scan the QR code and complete payment within seconds. + Suitable for mobile transactions.
3.3. Customer Payment Steps
Method 1: Cash on Delivery (COD – pay when goods are delivered):
Step 1: The user or buyer searches for information on the listed products or services;
Step 2: The buyer places an order on the website getgo.vnsky.vn;
Step 3: DIGILIFE confirms customer information;
Step 4: DIGILIFE ships the goods to the buyer through a delivery service;
Step 5: The buyer receives the goods and makes payment to the Partner or DIGILIFE;
Method 2: Online payment via credit/debit card/e-wallet/internet banking:
Step 1: The buyer searches for information on the listed products or services;
Step 2: The buyer places an order on the website getgo.vnsky.vn;
Step 3: The buyer selects a payment method and confirms the payment;
Step 4: DIGILIFE confirms buyer information;
Step 5: The Partner or DIGILIFE ships the goods via the shipping method selected by the buyer in the order;
3.4. Payment Security Policy
Security Commitment
Card payment systems are provided by authorized payment gateway partners (“Payment Gateway Partners”) who are legally licensed to operate in Vietnam. As such, card payment standards at GETGO comply with industry security standards.
Security Regulations
- Policies for card payments (international cards and domestic internet banking) comply with the security standards of the Payment Gateway Partners, including: + Customer financial information is protected during the entire transaction process via SSL (Secure Sockets Layer). + Payment data security standard certification (PCI DSS) provided by Trustwave. + One-time password (OTP) sent via SMS to verify account access. + 128-bit MD5 encryption standard. + Information security rules and regulations within the financial and banking industry in accordance with regulations from the State Bank of Vietnam. - Transaction security policies on getgo.vn for customers: + Website: getgo.vn does not directly store customers’ card information. Payment card information security is managed by licensed Payment Gateway Partners. + International card partners: Payment card information that could be used to establish a transaction is not stored on getgo.vn’s system. It is stored and protected by the payment gateway partner. + For domestic cards (internet banking), DIGILIFE only stores the order code, transaction ID, and bank name. DIGILIFE is committed to strictly implementing necessary security measures for all payment activities on the e-commerce platform getgo.vn.
4. Delivery and Shipping Policy
4.1. General Delivery Policy:
Products will be delivered to the address registered in the Order, except in restricted areas such as office buildings or high-rise apartments with limited access. In such cases or if the Buyer wishes to change the delivery location, please contact the hotline: 19005222 (1000 VND/minute) or the delivery staff. DIGILIFE only delivers to the recipient as registered at the time of purchase. If there are unclear changes to the recipient during delivery, DIGILIFE reserves the right to refuse delivery and request that the customer collect the item at DIGILIFE's location. If the delivery address is unclear, located in narrow alleys, dangerous areas, mountainous or difficult-to-access locations, DIGILIFE reserves the right to refuse to deliver the goods directly. In force majeure cases such as natural disasters, floods, broken bridges, etc., DIGILIFE is not liable for any damages caused by late or undelivered orders and will notify customers accordingly. Delivery fees will be informed per order based on the delivery area and time.
4.2. Delivery Time
After the payment transaction is completed, the order will be delivered according to the customer’s provided information within 2–5 working days depending on location and distance.
+ Hanoi: Same day or next day. + Other provinces: From 3 to 5 days. Delivery time: From 8:00 AM to 6:00 PM, Monday to Saturday.
(*) The above time frames do not include Sundays or public holidays.
4.3. Order Validity and Delivery Time Extension
- Number of delivery attempts: maximum 2 times (in case the first delivery attempt fails, a staff member will contact you to arrange a second delivery).
- If delivery fails after 2 attempts, the Customer's order will be stored at DIGILIFE’s warehouse or at the courier company’s office for 3 additional working days for pickup. If the order is returned, a support staff will call the customer. If the customer requests redelivery, they must bear the second shipping fee. If the buyer does not respond within 3 days, the order will be considered completed.
- After the above period, the order will no longer be valid. To check order information or status, please contact Customer Service at http://vnsky.vn or call 1900.5222, or email: cskh@vnsky.vn
5. Exchange, Return, and Refund Policy:
Products sold on the website getgo.vnsky.vn are provided by DIGILIFE. For DIGILIFE’s service products, including SIM cards, data plans, etc., due to the specific nature of these items, once the Customer registers and makes payment, exchanges or returns are not permitted. Exceptions are made in cases of errors caused by DIGILIFE (e.g., wrong quantity, incorrect phone number compared to the order, or defective product due to manufacturer fault). Refunds will be issued based on the Customer’s payment method. Refunds will be processed within a maximum of 7 days from the date DIGILIFE confirms that the customer's return request meets the conditions.
6. Service Suspension Policy
After the purchased data plan expires, the SIM will automatically be deactivated without requiring any action from the user.
7. Rights and Responsibilities of Buyers/Users
7.1. Rights of Buyers/Users
Entitled to use services/utilities and purchase goods/services provided by the seller. Entitled to benefits and commitments attached to the goods/services. May request GETGO to provide seller details for the purpose of verification, complaints, customer care, and support. Have the right to request assistance and answers for inquiries related to product content on the Website: getgo.vn
7.2. Responsibilities
Responsible for securing the username, password, and email used for registration on the getgo.vn website. Commit that the information provided to DIGILIFE is complete and accurate. If the buyer/user discovers any unauthorized use or misuse of personal information by third parties, they must promptly notify DIGILIFE to take appropriate action. Members must not use the services of getgo.vn for fraudulent purposes, threats, illegal data mining, sabotage, or spreading viruses that damage DIGILIFE’s server systems. Any buyer/user who violates this will bear full legal responsibility. Must make payment and use services in accordance with agreements and applicable laws.
8. Customer Service and Complaint Handling
In the event of a dispute, the getgo.vn website prioritizes negotiation and mediation between parties to maintain member trust in DIGILIFE’s service quality and follows the steps below:
Step 1: The buyer submits a complaint to: Customer Service Department – DIGILIFE Mobile Center. Address: 4th Floor, Green Diamond Building, 93 Lang Ha Street, Dong Da Ward, Hanoi City. Phone: 0777989797 or 19005222 (1,000 VND/min). Email: cskh@vnsky.vn
Step 2: DIGILIFE’s Customer Service Department will receive complaints from buyers and, depending on the nature and severity, DIGILIFE will take specific actions to support the buyer in resolving the dispute. For products provided by DIGILIFE, complaints related to services or goods will be forwarded to the responsible sales representative of DIGILIFE.
Step 3: Complaint response: Within 7 days from the date of receiving the complaint, the customer will receive a response from DIGILIFE. If the matter is beyond DIGILIFE’s capabilities or authority, the management team will suggest the buyer bring the matter to the relevant state authority for resolution according to the law.
9. Personal Information Protection
The personal information of Users/Buyers on the getgo.vn website is absolutely protected by DIGILIFE in accordance with its personal information protection policy. The collection and use of each User's/Buyer’s information is only carried out with their consent unless otherwise required by law. The personal information of Users/Buyers will not be used, transferred, disclosed, or shared with any third party without their permission. If any misuse or abuse of personal information is discovered, Users/Buyers have the right to send a complaint email to cskh@vnsky.vn with relevant information and evidence. DIGILIFE is committed to responding within 24 hours to work with the User/Buyer on a resolution.